Important Information About Bill Pay
To continue providing you with banking solutions you can count on, there will be a behind-the-scenes update to our Bill Pay service. Your experience with Bill Pay will remain the same, but there are a few important dates and changes you should be aware of.
Bill Pay Downtime
Bill Pay will be unavailable beginning Sunday, August 9, 2026, through Wednesday, August 12, 2026. During this time, you will not be able to access Bill Pay, schedule payments, or make changes.
What to Expect After the Update
- Availability of payment history may be delayed. It is expected to be fully restored by Friday, August 14, 2026.
- DO NOT resubmit payments if you do not see your payment history; doing so could result in duplicate payments.
- Customers without payees will have to re-enroll in Bill Pay.
- Any payments that are currently scheduled for more than two years in the future will not transfer to the new system. If you have any such payments, please recreate them after Friday, August 14, 2026.
We appreciate your patience as we complete this update and apologize for any inconvenience. If you have any questions or need assistance, please contact our Service Center at 855.303.9716.
Bill Pay Update - Frequently Asked Questions
1. Why is Bill Pay being updated?
We are completing an update to our Bill Pay service so that we can continue to provide you a secure and reliable payment experience. The look and functionality of Bill Pay will remain the same.
2. When will Bill Pay be down?
Bill Pay will be unavailable beginning Sunday, August 9, through Wednesday, August 12, 2026.
During this time, you will not be able to:
- Access Bill Pay
- Add or edit payees
- Schedule or modify payments
- View payment activity
3. Will the Bill Pay screen look different?
No. Your Bill Pay experience will remain the same.
4. Will I lose my payees?
Most customers will not lose any payees.
However, if you do not currently have any payees listed, you will have to re-enroll in Bill Pay after the update if you wish to use the service.
5. What will happen to my scheduled payments?
Scheduled payments will transfer to the new system and will process as planned.
Please note: Any payments scheduled more than two years in the future will not transfer. If you have payments scheduled beyond two years out, you will need to recreate them after Friday, August 14, 2026.
6. Why can't I see my payment history?
Payment history may not be available immediately after Bill Pay is back up. It is expected to be restored by Friday, August 14, 2026.
Be sure that you DO NOT resubmit payments, as doing so could result in duplicate payments.
7. I don't see my payment history. Should I submit my payment again?
No. Please do not recreate or resubmit payments simply because your payment history is not yet visible; doing so could result in duplicate payments.
If you are unsure whether a payment was submitted, please contact us at 855.303.9716 before scheduling another payment.
8. Will my payments be delayed because of the update?
Payments that were scheduled before the maintenance window will process as scheduled.
9. Do I need to do anything?
Most customers do not need to take any action.
You may need to:
- Enroll in Bill Pay if you do not currently have any payees.
- Recreate any payments scheduled more than two years in the future after Friday, August 14, 2026.
10. What should I do if I have questions or need help?
Please contact our Service Center at 855.303.9716. We are happy to assist you before, during, or after the update.