

About Avannis Customer Service Surveys
Have you been contacted by a company called Avannis inviting you to take a survey? Read our FAQ below to find out more details. We hope that you will consider providing your honest feedback with them so that we can identity where we excel and where we could better serve you.
Who is Avannis?
Avannis is a leading provider of customer experience management tools and guidance dedicated exclusively to financial services.
How Will Avannis reach out to me?
Customer surveys are being conducted by email and phone. Each email or phone survey should take about 3 – 4 minutes to complete. We appreciate your willingness to provide honest feedback. Thank you for your time, if selected to participate.
What is the survey about?
Avannis will ask you about a recent experience you had with Pentucket Bank. For example, questions about the associate you interacted with, the experience you had, or the reason for your visit.
You may be asked about any one of the following experiences:
- Recent branch transaction
- Online and/or mobile banking
- New account sign up
- Recently closed account
- Recent loan application
- Your overall relationship with Pentucket Bank
Is the survey confidential?
Yes. It is important to note that you will be given the opportunity to request a follow-up conversation with a Relationship Banker at the close of each survey, and at that time you will be prompted to confirm your name and preferred method of contact (email or phone).
Will Avannis have my personal information?
No, Newburyport Bank does not share any personal or account information with Avannis, as outlined in our privacy policy. To view our privacy policy, click here.
Why is Pentucket Bank conducting customer surveys?
At Pentucket Bank, our mission is to become our communities’ premier bank by putting our customers first. We strive to deliver innovative financial services and products with unmatched personal service. We understand that hearing our customers’ thoughts and ideas is imperative to upholding this mission.