A New Digital Banking Experience

New features. Greater convenience. Even stronger protection — beginning March 18, 2026.

At Pentucket Bank, we’re committed to continuously improving your digital banking experience. On March 18, 2026, you’ll see exciting updates designed to make banking more intuitive, more customizable, and even more secure — all while maintaining the trusted protection you rely on today.

A More Personalized Way to Bank

Enjoy a seamless, consistent experience whether you’re banking online or in the mobile app. With improved navigation and added flexibility, managing your finances is easier than ever.

What’s New

Consistent Experience Across Devices
Move effortlessly between online banking and the mobile app with the same streamlined design and functionality.

Improved Accounts Widget
Quickly view due dates and past-due information. Access statements, make payments, or transfer funds — all directly from your Accounts widget.

Customizable Dashboard
Tailor your homepage to fit your needs.

Add widgets to your “favorites”
Collapse or expand sections
Reorder features at any time

Personalized Welcome
See important messages upfront, customize the name you’re greeted with when you sign on, and view your five most recent transactions right from your dashboard.

Strengthening the Protection You Trust

Safeguarding your financial information has always been a top priority at Pentucket Bank. As part of this update, we’re introducing additional security measures to further reinforce the protection already in place.

Updated Password Requirements

Effective March 18, 2026

To align with evolving security best practices, your Online and Mobile Banking password must:

Be 12–16 characters long
Include at least one:
- Uppercase letter
- Lowercase letter
- Number
- Special character

Allowed special characters:
! @ # $ % ^ & * _ + - = ( ) [ ] { } | : ; ’ , . / ?

If your current password does not meet these criteria, you’ll be prompted to update it when you log in beginning March 18.

You may also choose to update your password before March 18 to ensure a smooth transition.

Advanced Fraud Monitoring

Your mobile banking app will soon include behavioral analytics designed to help identify unusual activity. This technology analyzes patterns such as:

Keystrokes
Mouse movements
Navigation habits

If activity appears out of the ordinary, additional safeguards may activate to help protect your account.

Refreshed eStatement Landing Page

When logging in to view eStatements, you may notice an updated landing page design. This is a visual update only and does not affect your access to statements or account history.