Pentucket Bank is committed to providing you with the best and most innovative banking products, with personalized service that comes from the heart. That’s why we’re upgrading our banking services through a significant computer systems upgrade. By investing in stronger technologies and operational efficiencies, we’re investing in better banking services for our customers.
Sunday, May 5, 2024:
Computer Systems Upgrade weekend
Sunday, May 5, 2024:
All Pentucket Bank Branches will be closed
All Pentucket Bank ATMs will experience an initial system change the week of April 22, 2024. From April 22 through end of business May 3, 2024, the ATMs will be available for customer use, but they will not accept deposits or PIN changes.
Who to contact with questions:
- We will have extended Service
Center Hours: 978-556-5414 or email operationsmail @pentucket bank .com - Friday, May 3: 8 a.m. - 6 p.m.
- Saturday, May 4: 8 a.m. - 12 p.m.
- Branch staff will be able to assist you with questions leading up to the upgrade.
- Interest from May 1 through May 3, 2024, will be paid on May 3, 2024. Interest earned May 4 through May 31, 2024, will be paid on May 31, 2024.
- We will be standardizing the interest calculation method for all savings, NOW, and money market accounts. The interest calculation will be daily compounding and interest will continue to be paid monthly.
Consumer and Business Online Banking Customers using Quicken and/or QuickBooks: Post upgrade, online account transaction history will be available with generic debit/credit descriptions. Be advised: Download/export your transactions to Quicken or QuickBooks prior to May 3, 2024. Your transactions details will remain available via the monthly account statements.
Pentucket Bank is happy to offer Rewards Checking, a new checking product that allows our valued customers to earn a premium, above-market rate, when qualifying activities are met. Rewards Checking supports customer goals – whether it’s to save or spend with confidence – while providing you the tools to bank easily and efficiently. Enjoy mobile banking, free online bill pay, money management, eStatements, and fully insured deposits.
Customers may enroll in Rewards Checking beginning Monday, May 6.
WHAT'S NEW: EHNANCED FEATURES FOR INDIVIDUALS
Our goal is to provide everything you need. To that end, we’ve added additional features and benefits through Online Banking and Mobile App.
EXTERNAL LOAN PAYMENT
As part of our systems upgrade, we have added a self-service function to our online banking system to manage external loan payments. Customers may take advantage of this program by enrolling in Online Banking and downloading Mobile App (pentucketbank.com/mobile-app). Navigate to the More Menu and select Loan Payment. You will be prompted to set up your external account and to initiate two micro deposits to verify account ownership and accuracy of the information. Once that has been completed, you may set up your recurring monthly payment(s).
ONLINE MORTGAGE STATEMENTS
Customers will enjoy ease and convenience of online mortgage statements. Similar to eStatements, customers may access mortgage statements through Online Banking. Saving on paper, saving on time!
NEW! OVERDRAFT LINE OF CREDIT
Protect your account from a negative balance and any unwanted overdraft fees with Overdraft Line of Credit. Customers may enjoy a revolving credit line if approved. Application information will be available Monday, May 6 on pentucketbank.com.
WHAT'S NEW: TREASURY SERVICES FOR BUSINESS CUSTOMERS
- Treasury Services will be reaching out to set up individual appointments with those customers originating ACH transactions and processing wire transfers.
- Customers with remote scanners will be contacted by Treasury prior to May 6, 2024, to get you moved.