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Relationship Checking FAQs

Why are you changing my checking account?

When will this change take effect?

Is there anything I need to do to change to Relationship Checking?

Can I still use the same checks and Debit Card?

Will my account number change?

Will my login to Online Banking be the same?

How do I know if this is the best account for me?

What about the benefits I was getting with Pentucket Club? Will those still be available?

I see that there are three levels of Pentucket Relationship Checking. How do I know which one I belong in?

Will my Pentucket Relationship Checking level change from month to month?

Who can I talk to if I have additional questions about my new account?


Why are you changing my checking account?

We’re replacing Pentucket Club with the new Pentucket Relationship Checking to provide new and different ways we can reward your valued banking relationship with us.


When will this change take effect?

All accounts that are transitioning to the new Pentucket Relationship Checking will be effective June 1, 2018.


Is there anything I need to do to change toRelationship Checking?

No. The transition will occur automatically.


Can I still use the same checks and Debit Card?

Yes. You may still use your checks and Pentucket Bank Debit Card from your current account.


Will my account number change?

No. Your account number will be the same number asyour current account.


Will my login to Online Banking be the same?

Yes. If you use Online Banking your login credentials will remainthe same. Additionally, all your automatic transfers and bill payees will still be available in Online Banking.


How do I know if this is the best account for me?

We have a wide array of checking products availableand will be happy to work with you to find the best fit.


What about the benefits I was getting with Pentucket Club? Will those still be available?

Some Pentucket Club benefits will be included in Relationship Checking, along with exciting new benefits such as using your loan balances to qualify for Plus & Premier levels; and ATM surcharge fee rebates at Plus & Premier levels as well!


I see that there are three levels of Pentucket Relationship Checking. How do I know which one I belong in?

Your Relationship Checking level will depend on your account balances at the end of the previous month. For example, if you open a Pentucket Bank mortgage or increase the balances in your deposit accounts one month, the following month you may move up to the next level where you’ll receive even more benefits.


Will my Pentucket Relationship Checking level changefrom month to month?

It is possible that you could be moved up to the next level of benefits, or move down a level, depending on your balancesin the previous month.


Who can I talk to if I have additional questionsabout my new account?

Please call us or stop by any Pentucket Bankbranch location to speak with a representative.

Merrimack Street Branch

Westgate Branch

Stadium Branch

North Andover Branch

Salem Branch

Hampstead Branch


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