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Online Banking and Mobile App Enhancements

Banking with Pentucket Bank means convenience. That's why we are always working to improve your Online Banking and Mobile App experience. Check this page often to view the latest enhancements available.


Keep in mind, to take advantage of Mobile App enhancements you will need to update to the latest version available. If your apps aren't set up to update automatically, here's a quick reminder:

  • Open the App Store app on your Apple or Android mobile device.
  • If an app needs updating, it appears with an Update button next to it.
  • Select the individual apps to update and click Update at the bottom of the screen.


Mobile OS and Device Support Information

For a list of supported operating systems for our Android and Apple Mobile Apps CLICK HERE.

AUGUST 2018

The following enhancements are now available for your Apple and Android Mobile Apps:

Account Details

You can now view additional account information from the Account and Account History page. Additional information includes:

  • Account Type
  • Account Number
  • ACH Number (for checking accounts, same as checking account number)
  • Interest Rate
  • Accrued Interest
  • Amount Due
 
To expand account details click on blue Details link.
 
To collapse account details click on blue Details link.


Bill Pay

You can now view and manage more of your Bill Pay details.

  • Payee Details - View payee address and phone number and tap to easily get directions or to make a phone call from within the app
  • Edit and delete payee details
  • View the last 10 payments to payee
 
Payee Details on top of page

 

For additional Payee Details click blue View All link at bottom of page

 

To edit Payee Details click Edit from the Payee Detail page .

To delete payee click Delete Payee at the bottom of the same page.

 

Last 10 payments to payee displayed in Payee Detail page.


Loans

Loan accounts will now show when they are past due, along with the amount that is past due.

View Overdue Loan Payment information from Accounts page.

 


APRIL 2018

The following enhancements to Bill Pay are now available for your Apple and Android Mobile Apps:

Electronic Bills (eBills)


Certain payees make their bills available electronically. Now with Bill Pay on Mobile App you can set-up, view, pay and manage these electronic bills.

Set-Up eBill


  • Login to Mobile App
  • Click Bill Pay
  • Click on Payees tab
  • Select Payee to register for eBills
  • Enter account information to set-up


View eBill

If the eBill has not been paid:

  • Login to Mobile App
  • Click Bill Pay
  • From the Payees tab you can select to view unpaid eBills
  • Select unpaid eBill to view eBill details

You can also go directly to Payee Details by making a selection from the Payees tab. Payee details will be available to view or you can click on View Statement to load the PDF.


Pay eBill

  • Once you have selected an eBill to view, click on Make A Payment
  • The Bill Pay payment screen will prefill with the information to pay the Bill
  • Changing the amount gives you the option to pay the full amount, minimum due, or custom amount


Stop eBill

  • Once you have selected an eBill to view, click Stop eBill




Scheduled/Automatic Payments


You can set up a scheduled or automatic payment for a certain payee. You can define what account the payment is from, the amount, frequency, when it will start and when it will end.

  • Login to Mobile App
  • Click Bill Pay
  • Select payee from Payees tab
  • Click Automatic Payment
  • You can use eBill information to setup payment or enter payment details



Payment History


You can view the history of your payments to a certain payee. 

  • Login to Mobile App
  • Click Bill Pay
  • Select payee from Payees tab
  • Click Payment History






Delete Payee


You can remove payees that you no longer need. 

  • Login to Mobile App
  • Click Bill Pay
  • Select payee from Payees tab
  • Click Delete Payee








Face ID (available on iPhone X only)


Your face is now your password! Face ID is the secure and new way to unlock your iPhone X and login to your Pentucket Bank Mobile App.

  • This update is automatically available on your iPhone X
  • You will be prompted to enroll in Face ID when you login to the Mobile App.


To enable/disable Face ID:

  • Login to Mobile App
  • Click More
  • Click Settings
  • Select Face ID



SEPTEMBER 2017

The following enhancements are now available for your Apple and Android mobile devices:

My Settings

The following enhancements are now available for your Apple and Android mobile devices:

  • Email
  • User ID
  • Password
  • Security Options

Simply login to the Mobile App and select "My Settings" from the Settings menu.

Transaction History Search

From the "Account History" page, you can search for transactions by entering either a key word or dollar amount.

Manage Account List for Quick Balance

To remove accounts and rearrange the order of accounts in the Quick Balance view: Login to the mobile app > Click Settings > Click Quick Balance



Mobile OS and Device Support Information

Supported Operating System - Our Mobile App is designed to work optimally on these systems

Minimum Required Operating System - The Mobile App cannot be downloaded and installed on a device running an operating system that is lower than the minimum required operating system.


Supported Android OS

  • Marshmallow - 6.0 and greater
  • Lollipop - 5.0 and greater
  • Kit Kat - 4.4.2, 4.4.3 and 4.4.4

Minimum Required Android OS

  • Kit Kat 4.3

Supported iOS (Apple)

  • iOS 8.0 and greater

Minimum Required iOS (Apple)

  • iOS 8.0


Mobile Check Deposit

In order to use Mobile Check Deposit, your mobile device should meet the following specifications:

  • 2 megapixel camera
  • Android 4.3 operating system or greater
  • iOS 8 and greater


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