Privacy Policy
Web Site Privacy Practices
The following discloses the information gathering and dissemination practices for our web site:
Visitors to the Pentucket Bank web site will remain anonymous. We do not collect personal identifying information about visitors to our site.
Our servers collect standard non-identifying information about visitors to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site usage.
When you visit our web site, we may place a "cookie" on your hard drive for security and to facilitate site navigation.
If you have provided us with personal information via e-mail or information request forms, the information will only be used to communicate with you to handle your request.
This site contains links to other web sites. Pentucket Bank is not responsible for the privacy practices or content of such web sites. You should review the privacy statement of a web site before you provide any personal or confidential information.
We are committed to protecting the welfare and privacy of children visiting our web site. We will not collect personally identifiable information from children, nor do we market our online products and services to children.
INFORMATION WE COLLECT
As part of providing you with financial services or products, we may obtain information about you from the following sources:
- Applications or other forms you may complete and provide to us. This information may include your name, address, employment information, income and credit references;
- Information about your transactions with us such as your account balance, payment history, and account usage.
- Information such as your payment history that we receive from consumer credit reporting agencies;
- Information from public sources which may include real estate records and telephone numbers.
INFORMATION WE DISCLOSE
We may disclose non-public personal information about you to third parties as permitted by law, such as,
- To respond to a subpoena or court order, judicial process or regulatory authorities;
- To consumer reporting agencies;
- To protect against fraud.
We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
- Information we receive from you on application or other forms, such as your name, address, social security number, assets, and income.
- Information about your transactions with us, our affiliates or others, such as your account balance, payment history, parties to transactions, and credit usage; and
- Information we receive from a consumer reporting agency such as your creditworthiness and credit history.
In addition, we may provide information about you to our service providers to help us process your application or service your accounts. The information provided to these service providers may include the categories of information described above under "Information We Collect". This information is limited to only what we believe is necessary to conduct our business, provide quality service or products, and comply with laws and regulations.
FORMER CUSTOMERS
If you close your account or become an inactive customer, we will continue to adhere to the guidelines contained in this policy.
MAINTENANCE OF ACCURATE INFORMATION
We have established procedures that are designed to ensure that all customer information is accurate, current and complete in accordance with reasonable standards. We will take steps to correct any inaccurate information in a timely manner and in accordance with applicable laws. If you find that any information we have on file or have reported to another party does not appear to be accurate please write us at Pentucket Bank, P.O. Box 791, Haverhill, MA 01831-2479.
SECURITY PROCEDURES
Personal information about you is available to our employees only as is necessary for them to perform their job or to provide services to our customers. All employees are trained on the importance of customer privacy. Employees are required to keep all personal information confidential and are responsible for compliance with our Privacy Policy.
We maintain physical, electronic, and procedural safeguards to protect customer information.
DISCLOSURE OF PRIVACY PRINCIPLES TO CUSTOMER
Federal law requires that we provide our Privacy Policy to you annually. Additional copies may be obtained upon request at any of our branches or by writing to us at One Merrimack Street, P.O. Box 791, Haverhill, MA 01831-2479. For further information regarding our Privacy Policy you may contact us at (978) 372-7731.
OTHER INFORMATION
We hope this policy assures you that we have taken every effort to protect your privacy. Your trust is very important to us.
The information below is provided to assist you in limiting the amount of personal information that may be obtained about you and used by companies other than Pentucket Bank.
To remove your name from marketing lists generated from credit bureaus you can contact the Opt Out Request Line, 888-567-8688.
To avoid unwanted telephone calls from national marketers, send your name, address and telephone number to:
DMA Telephone Preference Service
P.O. Box 9014, Farmingdale, NY 11735-9014
Please use our Information Request Form, or call us at (978) 372-7731 if you have any questions about our Web Site Privacy Practices or our Privacy Policy.
